Highbridge Caravans Used Warranty Guidelines
Warranty Summary
Your Tourer or Motorhome has a [three/six/twelve] month warranty valid from the date of purchase. Details about the warranty, including the duration, can be found in a letter you were provided. The warranty does not cover any personal contents or aftermarket additions you may make. The warranty is not transferable.
We have thoroughly inspected your Tourer or Motorhome before handover to you and have rectified any defects noted at the time. You should maintain and service your Tourer or Motorhome in line with the manufacturer's recommendations.
In the event of any warranty claim, the Tourer or Motorhome must be inspected and repaired in our workshop unless otherwise agreed by us. We will not accept liability for any associated travelling or other costs.
This warranty is in addition to any residual warranty cover for the Tourer or Motorhome that may still be available from the manufacturer (subject to compliance with the manufacturer's warranty terms and conditions).
Your statutory rights
This warranty does not affect and cannot exclude any of your statutory rights as a consumer. For more information on these statutory rights contact a local authority Trading Standards Department or Citizens Advice Bureau.
What the warranty covers
We will repair (or at our discretion, replace) any defects in parts, fittings or body structure that arise within the warranty period (even if not detected within that period). If original parts are unavailable, appropriate replacements will be used.
The decision to repair or replace will be based on factors such as the nature of the defect, the cost of repair versus replacement, and the availability of parts.
We will aim to complete all warranty repairs in a timely manner. The repair time will depend on the complexity of the issue and the availability of parts.
What the warranty excludes
This warranty does not cover the following:
- Defects arising from normal wear and tear commensurate with the proper use of the Tourer or Motorhome. Normal wear and tear is defined as the expected deterioration of a part or item over time through regular use, not due to a manufacturing defect or lack of maintenance.
- Defects caused by inappropriate use or as a result of storm, flood, frost, accident or breakdown.
- Defects caused as a result of a lack of proper maintenance (e.g. failure to winterise/drain down).
- Water ingress caused by the use of pressure washers or inappropriate cleaning machinery.
- Defects arising from any repairs carried out by the purchaser or a third party.
- Any item not fitted as part of the manufacturer's original specification.
- Any item subject to normal wear and tear, including, but not limited to: curtains, cushions, carpets, upholstery, work surfaces, glass, paintwork, tyres, tubes, batteries, gas bottles, bulbs, LEDs, fuses, entertainment systems.
Claims procedures
If you find a defect which you believe is covered by this warranty please contact us at the address below as soon as possible with details of the defect.
Contact details
Highbridge Caravan Centre.
Aftersales Department.
A38 Bristol Road,
Highbridge,
Somerset,
TA9 4EX.
Tel: 01278 764800
Fax: 01278 764810
E-mail: aftersalesdept@highbridgecaravans.co.uk