Cookie Policy

1. What are cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and to provide information to the site's owners. Cookies can be either 'session cookies' (which are deleted when you close your browser) or 'persistent cookies' (which remain on your device for a set period).

2. How we use cookies

We use cookies to improve your experience on our website and to help us understand how people use it. Our website uses both 'necessary' and 'analytics' cookies.

• Necessary Cookies: These are cookies that are required for the website to function correctly. They enable core functionality, such as keeping track of your search filter selections. These cookies are essential for providing the services you have requested and do not collect any personal information about you.
• Analytics Cookies: We use analytics cookies to understand how our visitors interact with the website. These cookies, which may be provided by a third-party service like Google Analytics, help us gather information such as the number of visitors, which pages are most popular, and how users navigate the site. This data is collected in an anonymised form and is used to improve our website's performance and user experience.
• Functional Cookies: In order to save your preferences for some of the more advanced functionality (such as favourites) we need to set a cookie in order to restore these preferences in later sessions.

3. The cookies we use

We use the following cookies on our website:

Necessary Cookies:

Cookie Name: __Host-HCCSESSIDPurpose: To save your search filter selections and short lived preferences. This cookie provides core functionality to provide a smooth user experience.Type: Session (expires when you close your browser)Technical Details: Secure (encrypted), HttpOnly (not accessible via client-side scripts).Data Stored: Your filter and preference choices. No personal data is stored.

Analytics Cookies:

Cookie Name(s): Cookies used by Google Analytics (e.g., _ga, _gid, _gat) or a similar analytics service.Purpose: To collect anonymised information about how you use our website, helping us analyse traffic and improve our services.Type: PersistentData Stored: Anonymised user identifiers and behavioural data. We do not store any personal data in these cookies.

Multi-purpose Cookies:

Cookie Name: longterm-identifierPurpose: To create a single, anonymous profile of your device's activity on our website. This identifier is used for two purposes:

1. Functional: To link your device to server-side preferences, such as your list of saved favourites, ensuring they are remembered across browser sessions. This is only done if you have granted Functional consent.
2. Analytical: To track your journey through the website for aggregated reporting on traffic and content popularity. This is only done if you have granted Analytical consent.

Type: Persistent (expires after 1 year)Technical Details: Secure (encrypted), HttpOnly (not accessible via client-side scripts).Data Stored: A single, unique, random identifier (GUID) used as a key to retrieve your anonymous data from our server database. No personal data (name, email, etc.) is stored in this cookie.

4. Your consent and control

Under UK law, we can store necessary cookies on your device without your consent as they are required for the website's operation. However, for all non-essential cookies, such as analytics cookies, we must obtain your consent first.

You have the right to withdraw your consent for all other cookies at any time. When you first visit our website, you will be presented with a cookie banner that allows you to accept or decline the use of different uses of cookies. You can manage your preferences or change your mind at any time by clicking the "Cookie" link in the footer of our website.

When consent is withdrawn, the old longterm-identifier cookie is deleted from your browser and a new, completely unrelated identifier is issued for any ongoing consented activities. The anonymous data history tied to your old identifier in our database is pseudonymized. This means the specific identifier that was once on your device is also erased from our records, preventing any link back to your device, while retaining the anonymous, aggregated data necessary for site improvement.

5. How to manage or delete cookies

Most web browsers allow you to manage or delete cookies through their settings. Please note that if you disable necessary cookies, some parts of our website may not function properly. To learn more about managing cookies, you can visit the help page for your specific web browser.

6. Contact Us

If you have any questions about our use of cookies, please contact us at itdepartment@highbridgecaravans.co.uk.