We purchased a Coachman Vision 575 design caravan on 1 March and we cannot express the remarkable service we received thoughtout the process from the initial sales enquiry to the collection of the caravan. All the different personnel we dealt with were professional and polite, the handover process was a breeze! Could not fault anything! Even the after sales service as been excellent following a problem when we got our caravan home, after 24 hours the problem seems to be rectified as we speak!
Thank you Highbridge Caravans for your great after sales customer service. Even though we purchased a used caravan from you, the problem we had a few months after arriving home, (with the sealant around the window), was professionally, and promptly dealt with. We have been very impressed and can highly recommend you. Thank you again and we hope to pay you a visit to do some shopping for accessories sometime during the Summer.
After experience over the last year, during which I sold a used motorhome,
bought a new one and had it serviced I rate the service I have received at Highbridge as excellent.
Pre-delivery work was of a very high standard, in particular the craftsmanship of additional work I required.
I have found the staff in all areas, including receptionists, to be friendly, polite, extremely helpful and accommodating.
Overall the experience has been pleasant and stress free and I would not hesitate to recommend Highbridge to anyone.
I bought a Thermal external blind (Milenco) for my motorhome back in March this year, I was extremely pleased with this product, last time out in November I encountered a night of heavy rain, on getting up and taking the blind off I noticed it was 1/3rd full of water, I could not drain it so had to put some slits in the case so I could pack up to go home, I emailed Milenco to tell them of this problem and they apologized and asked me to take the item back to Highbridge Caravans as this problem should not have occurred, Highbridge shop sales staff were absolutely fantastic and sorted the problem and gave me a replacement blind even though I had lost the receipt they checked on their sales record, I won't go anywhere else for my motorhome bits and bobs again,
Well done Highbridge you exceeded my expectations
I would like to pass on our thanks for a great trade in and pick up experience.
We recently traded our motorhome to go back to a caravan, the whole chain from 1st contact was excellent.
We were treated well by sales, given a great hand over on the day and were given nothing but help and good advice during the whole process, even though we asked many questions and subsequently changed our minds on the caravan we chose.
We recently purchased a Swift Coastline Classic 480 SE from you and have just returned from our first holiday with it.
We want you to know we are really pleased with our purchase and as experienced caravaners we have lots to compare it with.
We would like to say a special thank you to Mike Ford for his relaxed approach with no pressure, & his help in getting us what we wanted within our budget.
Our whole experience with you was stress free and enjoyable as well as getting a great deal on a Kampa awning . Once again, your department with Justin , were very helpful.
So far we are very happy with our experience with you , long may it continue.
What a great show weekend at Highbridge, enjoyed our visit on the 26th and even bought a caravan. Great customer service by all, especially Adam Green and Ben from the awning dept. Thank you for all your help.
Our motorhome has just been in Highbridge for some warranty work. Please can you pass on our thanks to Darren & the team, Sue & Liz, for keeping us informed of the progress of work being carried out, their professional attitude in carrying out their roles, but above all being friendly to their customers, a pleasure to deal with. Fleur our labradoodle thanks them too for all fuss she gets when we visit you.
Again many thanks.
Keith, Debs & Fleur Jones
We just want to highlight how impressed we were with your salesman James. We are first time buyers of a caravan and have not got a clue on what did what in the caravan.
We found a caravan we liked and was within our price range. James then took us to the caravan and showed us what things do and how to make up the bunk as we could not work it out.
All the time he was cheerful and nothing was too much trouble for him. Even when we mentioned the few parts that needed fixing he was happy to write them all down to ensure they get fixed.
Will certainly recommend Highbridge to other people if all your salesman are like James.