ust a quick note to thank you for yet another example of excellent after sales service. Your engineer called me this morning as expected and explained how to reset the electric water heater. All is now working again perfectly and we will be off on our travels again shortly. No additional work needed when we come for the habitation service in 2019. Please pass on my thanks. Colin
This is just a quick note to state how satisfied we are at the terrific service provided by the staff in the department, always go out of their way to be helpfull and friendly.
Many thanks Stuart Wigmore
Dear Alistair, You will not be surprised to hear that the Clubman climbed the hill outside our house with alacrity and no problems with grounding. I just wish I had known about the Powertouch Evolution before! Many thanks to you, Rebecca, Andy and Mike for excellent advice and assistance during the handover and particularly for providing a caravan with mover to demonstrate the hill climbing properties. I am very grateful to you all. It is good to see Highbridge Devon raising its standards to match its big brother in Somerset and I wish you all the best in achieving this. Kind regards, Michael Chamberlain.
Dear Ashley & team, Just a note to say a massive thank you for pulling out all of the stops so that we were able to pick up our new Caravan on Friday 16th November. Your service in all departments was second to none. Over the years we have dealt with many inefficient Caravan dealerships, so it was nice to receive good efficient and reliable service. We are delighted with the new van and hopefully can enjoy it for a few more years to come. All our best wishes and thanks once again, Ken & Hilary Lee
I cannot praise all of the staff at Highbridge Caravans enough. Mike in the sales team was superb and found us the van that absolutely meets all our needs. Nothing was too much trouble.
We collected the van today and were shown in detail how it all worked. The service team were incredibly helpful even sorting out our tow hitch.
All our vans will be purchased from Highbridge, all the staff are so helpful from sales, service and shop. Thay are all a credit to the company. Thank you all so much.
John and Georgie
Good afternoon ! Please convey our thanks to Rebecca and the team at Highbridge Devon for the excellent service afforded us when our caravan sink was replaced under warranty recently. Best regards: Peter Edney
Earlier this week, we collected our new Coachman Pastiche from you. Although I will be writing an online review, I thought it would be good to also send you a "proper" letter.
The service we received from Nathan when we were arranging the part exchange was........ exemplary. So, too, was the organisation of the pick-up and transfer of all the stuff from our old caravan to the new one. Your staff could not have been more helpful, with a special mention of Tony who explained the finer details of the new van and went the extra mile.
All in all, a great experience and many thanks to all those involved.
My wife and I recently part ex'ed our first caravan for a newer model at Highbridge Somerset.
The service provided at Highbridge Somerset was exemplary from start to finish from all the departments. We cannot thank Will from sales enough. He was brilliant and nothing was too much trouble. He was helpful from our first phone call and the quality of caravan we bought, when viewed initially, more than lived up to his description he gave to us on the phone and on the web site. We were not pressured into anything and he understood our requirements form the start giving us as much time as we needed.
The hand over was brilliant, thanks to Andrew. Everything was explained and demonstrated to us and we were left with complete confidence in what we had purchased.
Administration at the end was smooth, friendly and very helpful, again answering any questions we had without any trouble.
The shop has a brilliant range of items and all competitively priced, even more so with the 10% discount for customers who had bought a caravan.
Quite clearly everyone we encountered really enjoys working at Highbridge with no sales persons competing for your custom but all working together.
Most definitely worth the 2 hr drive each way and puts other closer Caravan sales to shame!
A big thank you to Will and all the team.
After making initial telephone enquiries to Highbridge, my Wife and I travelled 200+ miles earlier this week, to view the range of Hymer caravans on display. We were greeted warmly at reception and quickly introduced to Mike Ford from the sales team. Mike soon proved to be a STAR as over the course of the next day and a half, he spent several hours answering our questions, helping us, guiding us, finding out information for us as well as involving colleagues to clarify some technical matters. Mike gave us time and 'space' to explore the caravans on our own. We didn't feel rushed or pressured in any way - in fact, quite the opposite. He was polite and patient and created a feeling in us that nothing was too much trouble - his time was our time. This was no 'hard sell' but a genuine way of developing a relationship to ensure total customer satisfaction. Mike succeeded in bucket loads! Although we fell head over heels for the Hymer (and recognising all of Mike's efforts and patience), we decided not to buy after all. This was simply because there was too little kitchen worktop space and the entrance door is on the 'wrong' side. Issues we could not live with or overcome. When I called to tell Mike of our decision, any disappointment he might have felt, did not show. He's a true professional and a credit to the team at Highbridge - thank you again, Mike. And thanks too to Dave for his technical input and Tina as my first point of contact on the phone, several weeks ago.