Testimonials

We recently purchased our first caravan from your Highbridge Centre and I felt compelled to let you know how impressed we were by the experience.

We live in Cardiff and initially visited some local caravan centres and could not find anything suitable. I discussed this with my cousin and he had no hesitation in recommending your company as he had recently purchased a caravan from you. I first visited Highbridge 3 weeks ago and after looking at a few caravans I asked for some advice and was immediately approached by Eddie Powell. On explaining to Eddie that we were new to caravanning the first question was to find out what vehicle we were intending to tow with, to ensure that the weight ratio to the caravan we chose was correct, something I had not been asked at the caravan centres we visited in South Wales. Eddie then proceeded to show us round 2 of the caravans we were intending on purchasing and he was very informative, friendly and unhurried so we were immediately a lot wiser as to what we should decide upon for our new investment. Once we made our decision we agreed terms with Eddie and agreed to collect the caravan 2 weeks later after it had been checked and serviced.

We arrived at Highbridge on Friday 8th June at an appointed time to collect the caravan and were greeted by Handover Paul (Harrison). Paul was also very informative, friendly and unhurried, in fact he gave us a thorough demonstration on how to use and enjoy the caravan and this process took 2 hours which was surprising but for our benefit was necessary. We then took the caravan up to the main area to collect some equipment which Eddie had agreed to supply us with and we were assisted by Kevin Stokes who dealt with us in the same way as his colleagues. Kevin gave us many tips on how to use and look after our caravan and equipment which I am am sure will help us in the future. One of your other members of staff noticed I was struggling to fix the towing mirrors to my car and immediately helped to apply them.

In particular Eddie, Paul and Kevin were outstanding and went out of their way to assist us but every one of your staff we met at Highbridge were only too willing to assist us in a friendly and informative way and they are a credit to you and your company.

I only wish your company had a branch in South Wales as you are miles in front of the competitors here.

We will not hesitate to recommend you in the future.

A year ago we purchased a Rapido 640 from Highbridge Caravans. During the last year we have had issues with repairs, some large, some small. Now that our one year warranty period is over would like to thank Highbridge for the excellent aftersales service given by members of staff. In particular Chris Francois who always followed up my requests punctually with emails giving advice and phone calls to ensure all was being sorted. Similarly Leighton Grant was very helpful ensuring repairs and payments were made promptly. It is good to know that Highbridge maintains a high degree of excellent service for its customer. I will certainly recommend Highbridge to others with confidence they will also receive the same standard of service.

To All at Highbridge, Words cannot express my gratitude for the miracle that the Highbridge team pulled off today. I am humbled by your kindness and compassion. Merry Christmas. Thank you all so much. Tess (Challenger) x.

Wonderful service. Mike Ford You are a great salesman who was not pushy, very kind and listened to our needs. We told you what we were looking for, you pointed us in the right direction giving advise and brochures. Letting us have time alone to think and being able to discuss what we thought best. He knew his stuff. Fantastic Gentleman

Can I just say a very big thank you to Jemma and your team. My Caravan had a leak in the sky light. If it wasn’t for your team I would have had to cancel my holiday. I’m currently looking to upgrade to another caravan/camper shortly and I will always use Highbridge Caravans. Your team have gone above and beyond, and I can’t thank them enough. Great work !!

I felt the need to contact Highbridge about the fantastic service we received yesterday. We purchased 2 new caravans from the Teigngrace branch a couple of years ago and I came across an issue with one of them yesterday whilst I was on holiday in Cornwall. I spoke over the telephone to a Technician in the Service department called Chris who went above and beyond what was required of him. His advice made what seemed like a catastrophe to us, a problem that was easily resolvable. All too often people are too quick to complain and seldom compliment good service so I really would like to praise Chris for his incredibly positive and helpful attitude.

Hi, Over the last few years we have bought 2 second hand caravans & various accessories from your branch in Highbridge & every time we come down the customer service has been exceptional. The last caravan we bought was in October 2019 & we have been absolutely delighted with her. We went away a few weeks ago & found that there was a problem with the water, so I popped down armed with a video of the problem, it was thought that the fuse board was the problem so I was given a replacement for free to swap over, I did this but the problem still remained so I called back & arranged to take the van down that day, however I had some problem hooking up & running our of time I called & asked if it would be ok to re-arrange for the following Wednesday & was told no problem, I also mentioned my concern that we had only had it for 18 months & have not been able to use it due to lockdown but I was straight away told, no problem Mr Harvey we had already decided to do the work under warranty. I would just like to express my sincere gratitude to you & to Leighton & all the team for the outstanding customer service that you always give, in this day & age it is very rare. Yours sincerely, Darren Harvey

Hi Rob Just want to thank Highbridge for the excellent service today we received today collecting our unicorn Vigo. The handover given by Steve was first Class.so thorough and helpful. Nothing was too much trouble. The guys in the shop, Kerry and of course yourself made our purchase run very smoothly. Pleased we did it today rather than tomorrow! We are very happy and impressed with The Vigoit looks sooo different to when we first viewed in last year. A huge improvement! Thanks again and best regards Diane and Roger

Hi Rob I write further to placing our order with you this past Saturday and must thankyou for making the purchase a very pleasant experience. Its clear we were not prepared to stumble across the very caravan we had wished for given there are none on any Southwest Dealers website, our visit was merely to confirm we were looking at the right brand and layout. Suffice it to say we are absolutely delighted to have found this barely used 3yr old GT70 and look forward to the 4th June!! In discovering the 2018 Spec from Bailey its clear there is a 100W solar panel standard which we saw the controller panel for above the fridge but thought that was the battery charger controller, thats a brilliant discovery/realisation, icing on the cake. It was a pleasure to negotiate with you and secure the caravan we were searching for albeit 2 years newer and of higher spec than we might have anticipated. Please feel free to share this communication with your management, particularly, our delight with the process and your valued assistance in making the purchase that we did. Best Regards Trevor & Andrea Mackown

Have to say since day one of going to view caravans at Highbridge we have nothing but high praise and great things to say about the service above and beyond. We are now the proud owners of our first used caravan as of 04/11/2020 a swift fairway 2 berth 2010 A big Thankyou to James for all his help and guidance and advice. Highly recommended. Thankyou. A.P.Gardner

Just had to say, purchased & collected our caravan today, 21/Oct. must say thanks to the following gentleman who helped us in every way with their very professional advice, totally impressed with their knowledge & customer relationship, being a retired police officer & dealing with many people these gentlemen are tops... Nathan, Steve, Kevin, Lucas,&.the young man who helped fit our extended wing mirrors to our Mercedes, & the lovely Lady in the office, a credit to yourselves & to Highbridge Caravan company, we will surely visit again, thanks to each & everyone of you , please pass this on to the management department, see you all soon Tim & Sue